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Return & exchange

You have 14 days from receiving your order to ask for a return. Nothing needs a reason.

This page is the plain version. The binding terms are in our Refund policy, and where the two differ the policy wins.

Ask first

Write to Info@aydostudios.com with your order number and what you are sending back. We will confirm and give you the return instructions.

Parcels sent back without an approved return cannot be accepted. That is not a technicality — an unannounced parcel arrives with nothing to connect it to an order or a refund.

What we can take back

Unworn and unused
Tags still on
In the original packaging — the tube it arrived in
With your receipt or proof of purchase

Socks are worn next to the skin, so this one matters more than it does elsewhere: try them on over a sock or on a clean floor, not outdoors. A pair that has been worn cannot go back into stock and cannot be refunded.

Sale items and gift cards are not returnable.

Who pays

You arrange and pay for the return shipping. Buy a label from any carrier you like and send the parcel to:

AYDO (Mannpfei Sourcing ApS)
Flensborggade 22
1669 Copenhagen
Denmark

Keep your proof of postage until the refund lands. Until the parcel reaches us it is still your parcel.

Exchanges

We do not swap a pair for another pair directly. Return the one you have, and once the return is accepted, order the one you want. It is faster than it sounds and it means the size you actually want does not sell out while a parcel is in transit.

If it is a size question, read the size guidance in the FAQ before you order — the sizes run S (EU 36–40) and L (EU 41–45), true to size, and you should size up if you are between the two.

Your refund

We tell you as soon as the parcel has arrived and been checked, and whether the refund is approved. Approved refunds go back to the original payment method within 10 working days. Your bank may take a few days more to show it.

If 15 working days have passed since we approved a refund and you still cannot see it, write to Info@aydostudios.com.

Faulty, damaged, or the wrong pair

Check your order when it arrives and tell us straight away. Send a photograph with your order number to Info@aydostudios.com and we will make it right. This is not the same as changing your mind: if the fault is ours, we cover the return shipping.

A knitting fault is not the same as ordinary wear. A pair that has held up for a year and then thins at the heel has done its job.

Cancelling an order in the EU

If you are having the order shipped inside the EU you also have a statutory right to cancel within 14 days of receiving it, for any reason and without justification. The condition requirements above still apply. This right sits alongside everything on this page, not instead of it.

Danish and EU consumer law also gives you a two-year right to complain about a manufacturing fault. Nothing here limits that.