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Delivery & shipping

Everything is knitted in Georgia, packed in Copenhagen and sent from there. Orders are dispatched within 3–4 working days.

Where we ship

Denmark and seventeen more countries in Europe: Austria, Belgium, Czechia, Finland, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, the Netherlands, Norway, Poland, Slovakia, Spain, Sweden and Switzerland.

If your country is not on that list we cannot ship there yet. Write to us and we will tell you when that changes.

What it costs

The exact rate appears at checkout once you have entered an address. Free shipping is not one number everywhere — the threshold depends on where the parcel is going.

Denmark

Nearest parcel shop, DAO — 39 kr. Free over 350 kr.
Home delivery, DAO — 45 kr
Business address, GLS — 55 kr

Belgium, France, Germany, Luxembourg

Nearest parcel shop, GLS — 95 kr. Free over 450 kr.

Finland, Italy, Norway, Spain, Sweden

Nearest parcel shop, GLS — 130 kr. Free over 550 kr.

Austria, Czechia, Ireland, Liechtenstein, the Netherlands, Poland, Slovakia, Switzerland

Nearest parcel shop, GLS — 180 kr. Free over 650 kr.

How long it takes

Two numbers, and only the first one is ours. We dispatch within 3–4 working days. After that the parcel belongs to the carrier.

Denmark — about 4 days once dispatched
Rest of Europe — up to 7 days once dispatched

Counting dispatch, that is roughly a week to a Danish address and up to two weeks to the rest of Europe.

Delivery times are estimates. We are not able to guarantee a date, and we have no influence on a carrier’s delays.

Tracking

You get a confirmation email when the order is placed, and a tracking link when it is dispatched — so within 3–4 working days of ordering. If it has not arrived by then, check your spam folder first, then write to us.

Taxes and duties

All prices on this site include VAT, and so does the shipping rate. Nothing further is added at checkout.

Orders inside the EU carry no further charges.

Norway and Switzerland sit outside the EU customs union, so import VAT and any duty are charged on delivery and paid by you. The carrier collects them before handing the parcel over. We cannot tell you the amount in advance — your own customs authority sets it, not us.

If a parcel goes missing

Check the tracking link first, then the parcel shop — a parcel is held there for 7 working days before it is sent back to us. If it is genuinely lost, write to Info@aydostudios.com with your order number and we will chase the carrier and sort you out.

If a parcel comes back to us because the address was wrong or it was never collected, we will refund the order minus the shipping we paid. You are welcome to order again.